Desktop Support

 

Social Science Network and Data Services is committed to providing the best possible desktop support to users of the SSC Network in as timely a fashion as possible. Desktop support issues include software and hardware problems related to your office desktop or laptop computer, including printers and peripherals, for Faculty of Social Science department rooms.  We also do initial computer, laptop and printer
set-ups. Some support issues are time critical and therefore must take priority but generally users will be assisted on a first-come, first-serve basis.  Please contact our main office at 519 661-2152 or ext. 82152 directly, or email ssnds-help@uwo.ca. Someone will contact you within 24 hours (weekdays only) to assess your needs and service will be provided accordingly.  For more detailed information on hardware, please see Hardware Support.

Please keep in mind that service for your system will be quicker if you consult us in advance of making your purchases as we recommend systems that have been tested on the SSC Network. We have disk images on hand for these systems and have already established relationships with the vendors for obtaining parts.

While you are waiting for someone to be able to assist you, you may be able to work in our Graduate Computing Lab in SSC 1038 or on a spare computer in your own department. In this case, it would be wise to save your active files on your Personal Storage drive (H: for faculty/staff; U: for students) so they can be accessed from wherever you are working.

You are encouraged to look at our Help Notes or our Network Notices to see if the answer to your question is online. Also, most software has a Help menu which may answer your question as well.

Note: Many problems are corrected by simply restarting your system.  If you suspect a virus and we can't see you right away, we recommend that you shutdown your system.

Macs

While the university is committed to supporting Macs, in SSNDS we are not authorized to service hardware issues with your Mac and are not able to get parts. We can direct you to where you can get service. We hope to be able to address this need in the future.