Using Western ROAMs on Remote.uwo.ca
Important: Effective May 2, 2011, Western ROAMs access is required for Remote Access to your office computer. Instructions can be found below and in Remote Access to your Office Computer.
1. Introduction
4. Remote Access to your Office Computer
7. Assistance
1. Introduction
Western ROAMs (Remote Office Access Management System) is provided by ITS for secure remote access to network drives and to your office computer. This is a Virtual Private Network (VPN). You will not be able to use the Remote Desktop Connection to access your office computer from off-campus unless you access it via Western ROAMs.
ITS has their own help provided from remote.uwo.ca.
2. Getting Access to ROAMs
Access to Western ROAMs has already been requested for most faculty and staff by Social Science so try to Login to remote.uwo.ca before requesting access. If you do not have access, complete the Corporate Access form available from the ROAMs page. Under Central Server Access check Western ROAMs (network drive, RDC).
3. Login to ROAMS
Go to Western ROAMs at remote.uwo.ca and choose Click here to login. You should login using your Western username and password (e-mail). The first time you login, you will be prompted to install some software to your computer. Once you login successfully to ROAMs, click on the Start button beside Network Connect. Once again, if this is the first time, you will be prompted to download some software.
You will see a lock icon
appear in your system tray (bottom right corner) which means that you have successfully logged
in. Keep this web page open. A lock window will pop up for
Mac users.
Note: If you continue to be prompted to install the software and the lock icon never appears, then your system may require a Java Update.
Tip: You can create a bookmark or favorite for the ROAMs login page which is the page you are directed to after clicking Click here to login.
4. Remote Access to your Office Computer
Once ROAMs is running, you can use Remote Access to your Office computer as you would normally. See ssnds.uwo.ca/helpnotes/remoteaccessoffice.asp. Remember to sign out of Western ROAMs when you have disconnected or logged out of your Remote Desktop session.
5. Mapping Network Drives
Once ROAMs is running, you can connect to UWO network drives directly from your local computer.
Connect Network Drives
- From the Start menu, choose My Computer > Tools > Map Network Drive ...
- Select a drive letter from the Drive drop down list.
- Beside Folder, enter the path as follows:
- Graduate Student U: drive is \\sscstudent.ssc.uwo.ca\student$\username
- Staff/Faculty H: drive is \\venus.ssc.uwo.ca\username$
- Course Library L: drive is \\orion.ssc.uwo.ca\userlib
- Project drives are \\venus.ssc.uwo.ca\projectaccount$
- Check with your IT Support person regarding mapped drives on other servers
- Make sure that Reconnect at logon is NOT checked. Click Finish.
- You will be prompted for username and password. For Username enter uwo\username and enter your UWO account password.
Disconnect Network Drives
When you are finished you should disconnect the network drives. Choose My Computer > Tools > Disconnect Network Drive...
Select the network drive you wish to disconnect, and click OK.
Mapping Drives from Your Mac
If you are a Mac user, choose Finder > Go > Connect to Server. Enter the path as described above using the following syntax:
smb://venus.ssc.uwo.ca/username$
Enter your network password when prompted. A new icon representing your mapped network drive should appear on the desktop.
6. Ending your ROAMs Session
You should first Log off or Disconnect from your Remote Access session. If you mapped any drives, please follow the instructions above to disconnect your mapped drives. Return to the ROAMs web page that you left open in step 3 and click on Sign Out from the Toolbar.
Close your Browser.
7. Assistance
If you need assistance with Western ROAMs, please try the Help section on the remote.uwo.ca web site. If you still need assistance, please contact the ITS Help Desk at extension 83800 (or 519-661-3800) or send an e-mail to helpdesk@uwo.ca. If you need assistance using Remote Access to your office computers or mapping drives, please call Ali Hammoud at extension 83597 (or 519-661-3597).
Note: You may need to adjust some of your firewall settings in order to map drives to UWO servers while using Western ROAMs.
Also from this web page:
Contact
.: Ali Hammoud
Network & Data Services
519 661-2111 ext. 83597
ali@uwo.ca
