SSCRemote Remote Access Service

This Help Note is intended for Social Science Faculty, Staff and Graduate Students who want to use SSC Network software from a remote location. If you have your own Windows based office computer, please follow the instructions for Remote Access to your office computer. In order to use the Remote Access Service, you must be a member of the Remote Access Service group and you must have a connection to the Internet from your desktop or notebook computer. 

Introduction

The Remote Access Service lets you use SSC Network software from any remote location through a standard Internet connection. For example, you can run software such as SPSS or Stata from your home, or around Western without having to purchase or install the software on your own computer. 

Data may be stored on your SSC Network H: or shared folders on P: or W:. Or, using the Remote Desktop Connection Client described below, you can use your local (home) disk drives and printer directly from the remote application server.

To connect to the service, you need a Microsoft Windows computer and an Internet connection. Macintosh computers can also connect to the service using software that can be downloaded for no charge from the Mac App Store. Scroll down and choose to download Remote Desktop.

Our remote access server is SSCREMOTE.  This server provides access to the software indicated on the pre-installed software resources. The server supports many remote users simultaneously and is accessible 24 hours a day, 7 days a week.

Getting Access

Getting access is automatic for Graduate Students.  Graduate Students only need to ensure that they have Western ROAMs access. A bulk request for ROAMs access was executed for graduate students in the Fall of 2014. If you started after September 2014, apply for access following the instructions on our Using Western ROAMs page.

Faculty and Staff must request access. Please complete the Access Request Application and renewal requests will be sent to your Western email. A bulk request for Western ROAMs was executed in 2010 for faculty and staff. If you started after that and have not completed an application form for Western ROAMs access, see our Using Western ROAMs page. If you are not sure, please email ssts-help@uwo.ca.

Downloading and Connecting With Remote Desktop Connection for Windows

Western ROAMs

The SSCRemote Remote Access Services is protected by Western ROAMs. That means that if you are accessing it from off campus, you will need to logon to Western ROAMs first.

  • Most people should be using Pulse Secure for Western ROAMs access.
  • If you need further instructions for ROAMs see our Using Western ROAMs help document or the help provided by WTS at http://remote.uwo.ca.

Connecting

Remote Desktop Connection is software that comes installed with most versions of Windows and you can use it to connect to the Remote Access Service. The Remote Desktop Connection software provides useful features and gives you control over your connection settings. Perhaps the most important feature is the ability to access your local disk drives and printer directly from software running on the remote server. In addition, you can optimize performance by specifying the type of connection you are using (i.e., High Speed, LAN, or just Detect automatically). You can also select the display size and colours to use, and your username so that it doesn't need to be entered each time.

The Remote Desktop Connection software can be run by clicking the following:

start > All Programs > Accessories > Remote Desktop Connection

Or, for Windows 10, in the search bar, start typing Remote Desktop Connection

Enter sscremote.uwo.ca in the Computer field to connect to the server.

Remote Desktop Connection window

If you want to specify special settings for your connection, click on the Show Options drop down arrow, select the settings you wish to make, then save the settings for the next time you connect. By default, the connection will be made in full-screen mode. Once the connection is made, a control tab will appear at the top of the screen. The controls on the tab resemble standard Windows controls letting you minimize, resize, or close the connection window.

Downloading and Connecting With Remote Desktop Connection for Mac

Western ROAMs

The SSCRemote Remote Access Services is protected by Western ROAMs. That means that if you are accessing it from off campus, you will need to logon to Western ROAMs first.

  • Most people should be using Pulse Secure for Western ROAMs access. 
  • If you need further instructions for ROAMs see our Using Western ROAMs help document or the help provided by WTS at http://remote.uwo.ca.

Connecting

Macintosh computer users must download the Remote Desktop Connection software from the Mac App Store. Search for Microsoft Remote Desktop. Download and install this free software on your Macintosh computer to use the SSC Network Remote access service. If you setup your connection properly, you can easily access a folder on your local Mac while you work on the SSCRemote Remote Access server.

Run the Microsoft Remote Desktop program and choose New and complete the fields as shown below using your Western username and password. If you wish to access files from your local Mac while working on SSCRemote, you should follow the steps for Redirection now. See the next section called Connecting Local Resources. Click on the red x to close the setup window. 

Mac Remote Desktop setup

You will now see the Remote Desktop for sscremote in your My Desktops list. Note that your username will be displayed in place of the xxxxxxx. Select the desktop called sscremote and click Start.

Mac Start Remote Desktop

Connecting Local Resources for Windows

The Remote Desktop Connection program offers a powerful feature that allows you to connect your local hard drive and printer to the remote access server. Using this feature, you can:

  • Print to your local printer from an application running on the server
  • Transfer files between the local PC and your H: drive connected to the server
  • Open files located on your local PC from applications running on the server

To access the Local Resources option tab, first click on the Show Options button. This will expand the Remote Desktop Connection options as follows:

Local Resources screen


Next, select the Local Resources tab and select the local devices you plan to connect to the remote server. The following example connects your local printers and clipboard:

Local Resources screen

If you wish to connect local drives, click on the More button and check the Drives box. Finally, click the Connect button and proceed to log on to the remote access server. While logged on to the remote server, the local devices you selected will be automatically connected.

Connecting Local Resources for Mac

To access local drives on your Mac, open the Microsoft Remote Desktop program. Under My Desktops select sscremote and choose Edit. On the Edit Remote Desktops window choose Redirection and check the box labeled Enable folder redirection. Click on the + in the bottom left corner to add a folder. Enter a Name for your local folder. 

Mac folder redirection

In this example we chose Documents and that is how it will appear in your Remote session on sscremote when you open My Computer.

Mac remote with local folder

To access printers on your Mac, open the Microsoft Remote Desktop program. Under My Desktops select sscremote and choose Edit. On the Edit Remote Desktops window choose Session. Check the box beside Forward printing devices.

Mac connect remote printers

Working With the Remote Connection

This section lists some tips that you should be aware of when using the SSC Network Remote Access Service.

Supported Software

Most of the specialty software that is available on the SSC Network is installed for use on the Remote Access Service. For your convenience, shortcuts to software appear directly on the remote desktop. Alternatively, select software using the Start button.

Cutting and Pasting

A particularly useful feature of the Remote Access Service is the ability to cut and paste between applications running on the server and those running on your local computer. The Clipboard should be selected under the Local Resources tab. See Local Resources above.

File Transfer

Using the Remote Desktop Client it is possible to open files located on your local computer from applications running remotely. To transfer files between your local computer and the remote server, simply copy and paste the file(s) between the desired drive locations. For example, you can easily copy a file from your H: drive located on the SSC Network to your local C: drive and vice versa. Drives should be selected under the Local Resources tab, under More. See Local Resources above.

Disconnecting a Remote Session

Do not disconnect from a remote session by simply terminating the Remote Desktop Connection. Instead, click on the remote Start button and select Log Off.... Choose to disconnect only if you are leaving a process running that you plan to return to later or you are switching to a different local computer and wish to continue the same session. Disconnected sessions will be terminated after eight hours of inactivity.

Printing to SSC Network Printers

When you log into the Remote Access Servers, the default printer will be the GradPrint1038 printer and the colour printer called GradColourPrint1038 will also be connected. These printers are located in SSC 1038 as labelled. You must have money in your PaperCut account  to release your printing to the printers. Per page costs are listed on our Printing page.

Note: Another method for printing to the SSC Network Printers that can be used from UWO computers or from a laptop connected with Western Wireless is to follow the instructions on the SSC Network Services for Laptop Users

MyVLab for Students

Students should use myvlab.uwo.ca for their remote access needs. 

The available applications on MyVLab include, but are not limited to, the following:

  • ArcGIS.
  • Maple
  • MATLAB
  • SAS
  • Stata (Social Science Access Only)
  • IBM SPSS Statistics

Access your H: Drive

When you are working on MyVLab, you will have an H: drive that is your own personal storage area.  Social Science Graduate students will have access to their Social Science H: drive, but it will be connected to U:. It is the same as the H: drive that you have access to when you are working on any computer on the SSC Network.  That means that if you saved files on U: while working on MyVLab, you will be able to access those files on H: when you are working in SSC 1038.

What's New?

The purpose of the Remote Access Service is to make some specialty software available on the SSC Network accessible to you from Remote Locations, from your laptop, or from your Mac computer. With this purpose in mind, you will notice some changes.

  • Faculty and Staff have to apply for access to SSCRemote. Please complete the Access Request Application.
  • Western ROAMs is required when using SSCRemote.uwo.ca from off-campus. Now that undergraduate students are using MyVLab for their remote needs, we have been able to secure SSCRemote from remote access attacks by protecting it behind Western's Virtual Private Network known as ROAMs. Further instructions for Western ROAMs are available on our website.
  • There is no web browser. If you need to download a file from the web or access a file from your email, you need to do that on your local computer. Save the file on your local drive, and follow the instructions for Connecting Local Resources above.
  • You should use your local copies of Office.  If you do not have Office, please see the Microsoft Campus License Agreement to see if you qualify for a copy at home or on your laptop, or you can try Apache OpenOffice.
  • If you only need access to your personal folders on H: or U:, note that you can use Western ROAMs alone to connect to those drives.
  • If you need other software that you can't find on SSCRemote, please contact ssts-help@uwo.ca.

Support

  • There is a known issue that is affecting some computers. If you receive the error message below, click OK. Then right-click on the Remote Desktop program and choose Run as Administrator and log into the remote session. You will NOT need to run it as an administrator again from that computer.
    Elevated Priveleges Error
  • For further support, please either email ssts-help@uwo.ca or call 519 661-2152, extension 82152.