Using Western ROAMs

Important: Western ROAMs access is required for Remote Access to your office computer. Instructions can be found below and in Remote Access to your Office Computer.

1. Introduction

Western ROAMs (Remote Office Access Management System) is provided by WTS for secure remote access to network drives and to your office computer. This is a Virtual Private Network (VPN). You will not be able to use the Remote Desktop Connection or map network drives from off-campus without it.

WTS has their own help provided from remote.uwo.ca.

2. Getting Access to ROAMs

Access to Western ROAMs has been granted to many faculty and staff already. If you are not sure if you have access, contact SSTS using the Help information at the left side of this screen, or you can try to Login to remote.uwo.ca. If you do not have access, complete the Corporate Access form available from the ROAMs page.

  • Complete Section I and II at the top.
  • In Section III, Under ITS-Central Server Access circle Y for ROAMS.
  • Check General Roams User.
  • See the bottom of page 2 of the form for information on where to send the form.

3. Login to ROAMS with Pulse Secure

Go to Western ROAMs at remote.uwo.ca and follow the link to Pulse Secure Downloads. Pulse Secure version 5.1 or above is the recommended method for ROAMs access. 

  • Download the correct version for your operating system. If you don't know whether you are running Windows 32-bit or 64-bit, open File Explorer, right-click on Computer in the left column and choose Properties.
  • If you are running Mac OS X, it should be at least version 10.8.x
  • From the Downloads page, follow the instructions in the Pulse Secure Manual Setup PDF.

Using Pulse Secure on Windows

Pulse Secure will load automatically when your computer starts up. Find the Pulse secure icon in your System Tray and click Connect next to WesternU. Pulse Secure Icon

Pulse Secure Connect

Using Pulse Secure on a Mac

  • Launch Junos Pulse from your Applications Menu.
  • Click the Connect button beside WesternU.
  • You will be prompted to select a Realm. Choose UWO.
  • Enter your Western Username and password and click Connect.

4. Remote Access to your Office Computer

Once ROAMs is running, you can use Remote Access to your Office computer as you would normally. Remember to disconnect from Pulse Secure when you have disconnected or logged out of your Remote Desktop session.

5. Mapping Network Drives

Once ROAMs is running, you can connect to UWO network drives directly from your local computer.

Connect Network Drives in Windows

  • Click on the Start orb, choose Computer > Map Network Drive
  • Select a drive letter from the Drive drop down list.
  • Beside Folder, enter the path as follows:
    • Faculty/Staff/Grad Personal Network Storage (H:) drive is \\ssc-venus.uwo.pri\sschome$\username
    • Course Library L: drive is \\ssclibrary.ssc.uwo.ca\userlib
    • Project folders are \\ssc-venus.uwo.pri\sscprojects$
    • Administrative folders are \\ssc-venus.uwo.pri\sscadmin$
    • Check with your IT Support person regarding mapped drives on other servers
  • Make sure that Reconnect at logon is NOT checked.
  • Check Connect using different credentials. Click Finish.
  • You will be prompted for username and password. For Username enter uwo\username and enter your UWO account password.

Disconnect Network Drives

When you are finished you should disconnect the network drives.

  • Click on the Start orb and choose Computer
  • Right-click on the drive letter you mapped above and choose Disconnect.

Connect Network Drives on a Mac

If you are a Mac user, choose Finder > Go > Connect to Server. Enter the path as described above using the following syntax, however, for H: drives, do not include your username:

smb://ssc-venus.uwo.pri/sschome$/

Enter your network password when prompted. A new icon representing your mapped network drive should appear on the desktop. You will see your H: drive with your username as a subfolder.

Mac Finder window

Disconnect Network Drives from Your Mac

Open a Finder window. In the left margin under Shared, click on the eject button beside the ssc-venus share name (see the arrow above).

6. Ending your ROAMs Pulse Secure Session

You should first Log off or Disconnect from your Remote Access session. If you mapped any drives as described in #5, please follow the instructions above to disconnect your mapped drives.

Ending ROAMs Pulse Secure on Windows

Find the Pulse secure icon in your System Tray and click Disconnect next to WesternU.

Disconnect from Pulse Secure

Ending ROAMs Pulse Secure on a Mac

Simply click Disconnect from the Junos Pulse Connections window.

Junos Pulse Disconnect option

7. Assistance

If you need assistance with Western ROAMs, please try the Help section on the remote.uwo.ca web site. If you still need assistance, please contact the WTS Help Desk at extension 83800 (or 519-661-3800) or send an e-mail to helpdesk@uwo.ca. If you need assistance using Remote Access to your office computers or mapping drives, please call the SSTS main office at 519-661-2152 or extension 82152 or email ssts-help@uwo.ca.

Note: You may need to adjust some of your firewall settings in order to map drives to UWO servers while using Western ROAMs.